Question from the user: “Face ID isn’t working on my iPhone X after I replaced the screen. Is there a screen issue here?

Answer: This is a very typical issue. The iPhone’s Face ID module is fixed to the original screen. For security considerations, the system will turn off Face ID if a non-original factory screen is swapped out or if data transcription is not done.

Solution: To guarantee that the “Original Color Display” and “Face ID” features may be restored, it is advised to select a repair facility that uses genuine Apple tools and technology for screen replacement. For certain models, “chip transcription” is still necessary to enable every feature.